Refund and Returns Policy

Return & Refund Policy ( June 2025 )

Overview

Return Requirements

• Item must be unused, in the same condition in which you received it, and include all original packaging.
• You are responsible for return-shipping costs. We recommend a trackable service; we are not responsible for items lost in transit.

Inspection & Refund Processing

• Once we receive and inspect your return, we will email you a confirmation.
• Approved refunds are issued to the original payment method within 24 hours of approval.
• Depending on your card issuer, it can take 5–10 business days for the credit to appear on your statement.

Restocking fee

An 15 % restocking fee (calculated on the item’s pre-tax price) applies to all returns.

Ineligible returns

• Custom-made orders
• Returns requested after 21 days from purchase.
• Items that are damaged, altered, or not in original condition and packaging.
• Gift Cards

Need help?

Email support@LuxoroArt.com or call 416-New-Sign (416.639.7446). We’re happy to answer any questions before you ship your item.